
7 Tips to Provide World-class Customer Service on Twitter (That Work)
7 Tips to Provide World-class Customer Service on Twitter (That Work) Customer service is an important topic. If you do it well, you'll get rewarded for it, but if you do it poorly, the news will spread fast. There's not much more annoying than sitting in a long phone line when calling a customer service number or sending an email to a customer service department only to get a response days or even weeks later. If you recognize yourself in providing this type of customer service, let me tell you that it leaves your customers angry, feeling ignored and forgotten. The difference from customer service back in the days is that customers aren't voiceless anymore. Now, they can get their voice heard with social media. That's not all. Now, you can get your voice heard with social med...



















