What to Think About When Using Social Media for Customer Service The way brands are managing their customer service is changing. Why? Simply because new, better, and easier ways of interacting with customers are popping up. Social media is one of them. Are you holding hard to the traditional ways of handling customer service such […]
7 Tips to Provide World-class Customer Service on Twitter (That Work) Customer service is an important topic. If you do it well, you’ll get rewarded for it, but if you do it poorly, the news will spread fast. There’s not much more annoying than sitting in a long phone line when calling a customer service […]
Top Ways To use Facebook Messenger as a Customer Service Tool Are you using Facebook Messenger for customer service? Not too long ago Facebook and customer service was a combination that was not used by many, but today, it is revolutionizing the way brands and customers interact with each other. In this article, we’ll discuss […]
How To Retain Your Current Customers There´s a saying that old customers are the best customers and this is very true. Old satisfied customers are very likely to return to you and your business but what are some ways you can retain your customers? In this article, we´ll be giving you some answers to the […]
The 3 Rs of Better Social Customer Engagement Social media now informs every aspect of the buyer’s journey, from first learning about a brand right through to post-purchase. Whether were looking for a new car or complaining about poor customer service, were increasingly turning to social media to do it. Take the example of the […]
Successfully steering a business relies heavily on a high-functioning sales team. An effective sales department is instrumental in not only securing new customers but also maintaining existing ones. To ensure their sales teams flourish, many businesses utilize sales enablement—an approach that offers tools, resources, and methodologies to boost sales performance. By empowering a sales team […]
In today’s business arena, where cultivating lasting customer relationships is paramount, harnessing the full potential of technology has become a strategic imperative. This is where customer relationship management (CRM) software steps in, offering a dynamic solution to enhance interactions, drive growth, and elevate your business’s performance. According to statistics, 65% of businesses introduce CRM systems […]
Despite several improvements in digital marketing, emails are still relevant even in 2023. Emails are the most sought-after option in digital marketing. Businesses use emails to communicate with their customers, thereby increasing sales. Email deliverability tools solve various issues for businesses. These tools are essential for communications and form the basis of a successful digital […]
In the digital age and BitiCodes iPlex, businesses need to be agile and innovative to remain competitive. While traditional assets such as physical property and equipment are important, intangible assets such as brand reputation, intellectual property, and customer relationships can be equally valuable. Leveraging intangible assets for competitive advantage can give companies a significant edge […]
Introduction In today’s economy, a company’s most valuable assets are often intangible, meaning that they are not physical or tangible but still have significant value. Examples of intangible assets include intellectual property, customer relationships, brand reputation, and proprietary technology. It is crucial for companies to identify and protect these assets as they can be critical […]
Nowadays, customers expect high-quality customer experiences (CX) regardless of their preferred communication platform. Companies that integrate disparate communications platforms effectively can boost customer loyalty, efficiency, and productivity across their contact center. CRM-CTI connectivity has emerged as a powerful solution for this challenge, offering an integrated view of various customer interactions via different channels, all on […]
What is NetSuite? Are there things you should know before implementing it in your business? In this article, we will tackle what NetSuite is all about.
Whether you realize it or not, your brand is already out there in the world. If you have a business website and social media accounts, your current brand is already making an impression on potential customers. But are they seeing what you want them to see? A strong, cohesive brand identity has the power to […]
Marketing automation technologies assist your company with digital marketing chores such as email marketing, social media management, and customer relationship management, among others. Many firms are using marketing automation to improve their customer service and increase sales, but what do they do with all this money? Finding the ideal mate may be difficult as there […]
The LinkedIn connection automation software is designed to help you automate your LinkedIn connections. linkedhelper.com offers you a smart technology that can identify new connections in your inbox and send personalized connection requests with the help of a few clicks. The best thing is that It’s a simple and easy-to-use software that allows you to […]
A uniform worn in the workplace has a lot of benefits. Many companies, big or small, implement this not only to identify employees but for many other reasons too. Implementing uniforms for your staff will make your brand look more professional and polished and make your customers happy. The majority of consumers prefer that the […]
The age of digital transformation is upon us and it’s easier than ever for businesses to capitalise on the innovative technology at one’s disposal. Digital small and midsize businesses (SMBs) need to equip themselves with the most innovative technologies if they want to stand out in an already saturated market. Read more below about the […]
Customer relationship management is vital for every business. With so many free CRM software in the market, how do you pick the best one for your company? You need to know exactly what to look for in a CRM for small businesses. However, the best free CRM software provides a comprehensive range of solutions. Let’s […]
The B2B eCommerce market is huge. In fact, it was worth USD$6.64 trillion in 2020 and is expected to expand up to 18.7% CAGR from 2021 to 2028. In addition, statistics show that B2B eCommerce sales are projected to reach up to USD$1.2 dollars this year. These statistics show that the B2B landscape is quickly […]
Business and technology go hand-in-hand. In fact, it’s almost impossible to imagine a business today that doesn’t use technology to its advantage. Companies, both big and small, need to use technology for them to stay at par with other businesses within their respective niches. Otherwise, yours can be one of those that are employing obsolete, […]
