CRM-CTI Connectors: Integrating communication platforms for better CX
Nowadays, customers expect high-quality customer experiences (CX) regardless of their preferred communication platform. Companies that integrate disparate communications platforms effectively can boost customer loyalty, efficiency, and productivity across their contact center. CRM-CTI connectivity has emerged as a powerful solution for this challenge, offering an integrated view of various customer interactions via different channels, all on one unified dashboard. In this blog post, we'll dive deep into CRM-CTI connectors, how they work, and why they are essential for organizations striving to deliver exceptional CX! Overview of CRM-CTI connectors CRM CTI Connectors by Bucher + Suter for Contact Centers is an invaluable tool for improving customer service. It seamlessly establish...