Curious about chatbots and where it is heading?
Would You Prefer Talking To A Human or An AI Chatbot?
In recent years we are seeing a new form of AI taking over the world – the chatbot.
Chatbots are becoming increasingly common and developers are finding new and inventive ways to use this type of AI programming. As artificial intelligence improves, the lines between human and AI interactions become blurred – some chatbots are so advanced that it is difficult to tell that you are talking to a computer program! Some scientists and developers have gone so far as to say that in the future, AI will be so advanced that we will be unable to distinguish between humans and computers!
Although you may think that chatbots are a recent development, there have been various interactive artificial intelligence programs created since the 1950’s. Alan Turing, for example, created the Turing Test in 1950, and Joseph Weizenbaum created the very first chatbot Eliza in 1966. Since then, a wave of chatbots have been created and in the last 10 years, we have had some groundbreaking developments such as Apple’s Siri, Amazon’s Alexa and Google’s Google Home bot.
These three chatbots, in particular, are hugely popular and have revolutionized the AI industry. Siri, for example, is an AI chatbot installed on iOS devices such as iPhones and iPads. It is possible to ask Siri questions and she will quickly respond with useful answers. Alexa and Google Home are similar and have been implemented into a new type of AI device – the smart speaker. It’s not just the online giants that are investing in chatbot technology, though.
Nordstrom is a good example of a retailer that has begun to take advantage of chatbots by implementing them into their customer service department. By doing this, they provide their online customers with assistance at a speed that no human being could pull off.
In this infographic, we’re looking at the future of Chatbots and how it might evolve in the future:
Conclusion
As companies continue to invest in the development of AI chatbots, we should only see an increase in their prevalence and usage. It is projected that in the next 5 years alone, a large percentage of different industries will turn to the use of chatbots including travel agents, tutors, health coaches, and even financial advisors. What experiences have you had using chatbots? Do you think this type of technology is here to stay?
